Shipping Policy
Shipping & Returns Policy
Support & Common Questions
Need Help or Have Questions?
Looking for answers to our most frequently asked questions? Please visit our FAQ page for additional support and common questions.
Shipping Information
Order Processing
At TTX EDGE, we make every effort to process and ship all orders within 1 business day or less.
Orders placed and paid before 3:00 PM Eastern Time, Monday through Friday, are typically shipped the same day.
Orders placed after 3:00 PM Eastern Time, on weekends, or on holidays will be processed the following business day.
Please allow additional time during inclement weather, holidays, carrier delays, high order volume, or unforeseen events.
How Is It Shipped?
All orders are shipped through available carrier services selected at checkout.
Shipping options may include standard, expedited, or express delivery depending on availability, destination, and carrier service levels.
TTX EDGE may offer free shipping promotions or order value based shipping offers from time to time. Any active shipping offers will be displayed on the website or at checkout.
Every shipment may include shipping protection or insurance when available. Shipping protection is intended to help protect your package in the event it is lost, stolen, or damaged in transit.
Cold Shipping & Temperature Stability
We do not ship products with cold packs or cold chain carrier services unless specifically stated otherwise.
TTX EDGE products are provided in lyophilized, freeze dried form, which is designed to remain stable during standard shipping conditions without refrigeration.
Short term exposure to elevated temperatures, such as what may occur during transit or final mile delivery, does not necessarily compromise the integrity of the material, even if the vial feels warm upon arrival.
Degradation risk is generally associated with sustained exposure to high heat, direct sunlight, and humidity over extended periods, not brief temperature fluctuations during normal shipping windows or short periods after delivery.
Cold chain shipping is typically reserved for reconstituted, compounded, or temperature sensitive finished products, not lyophilized research materials intended strictly for in vitro laboratory research use.
Expedited Shipping
Expedited shipping options may be available during checkout.
Please note that expedited shipping affects carrier delivery speed only. It does not guarantee expedited internal order processing unless specifically stated.
When Will My Tracking Number Be Available?
Tracking numbers are emailed automatically once your shipping label is created.
Please allow up to 24 hours for tracking updates to appear after your package is scanned by the carrier.
Tracking & Delivery
Carrier delivery timelines are estimates and are not guaranteed.
TTX EDGE is not liable for delays caused by UPS, USPS, FedEx, DHL, or any other carrier once a package is in transit.
Delays may occur due to weather, holidays, carrier volume, incorrect addresses, routing issues, or other events outside of our control.
Shipping Issues & Insurance Claims
If your order is lost, damaged, or stolen, please contact us within 7 days of delivery.
If your tracking has not updated within 3 business days, please contact us at:
We are unable to assist with shipping issues reported outside of the applicable reporting window.
Customers are responsible for providing a complete and accurate shipping address at checkout. TTX EDGE is not responsible for packages delayed, lost, returned, or misdelivered due to incorrect or incomplete address information provided by the customer.
Returns & Restrictions
Returns & Refunds
All sales are final.
Due to the nature of our products, we do not accept returns, exchanges, or offer refunds.
If a pricing error, duplicate billing issue, or processing error occurs, TTX EDGE may issue a correction, replacement, or store credit at our sole discretion.
Returned products cannot be accepted due to compliance, quality control, and product integrity standards.
Do You Ship Internationally or to Military Bases?
No.
At this time, TTX EDGE only ships within the United States.
We do not ship to U.S. territories, international addresses, or military APO, FPO, or DPO addresses.
Contact
Customer Support
If you have questions about your order, shipping, or policies, please contact us at:
TTX EDGE
info@ttxedge.com